RETURNS

CHANGED YOUR MIND?

You can cancel your online order without giving a reason. Tell us within 14 calendar days starting the day after you receive your goods. If one order arrives in separate deliveries, this runs from the day after the last item arrives.

Then send the items back within 14 calendar days of telling us. Email meradclothings@gmail.com with your name, order reference and the items you wish to return. A clear statement that you want to cancel is enough; you do not need approval for your cancellation to count.

TRY IT ON. TAKE CARE OF IT.

You can inspect and try on an item as you would in a shop. Please return it carefully packed, with its tags and original packaging where possible.

We may reduce a refund to reflect loss in value caused by handling beyond what is needed to check the item’s nature, characteristics and fit, such as wearing it out or washing it. Missing packaging alone does not remove your cancellation rights.

SENDING IT BACK.

You pay return postage when you change your mind or choose the wrong size. We recommend keeping proof of posting. Email us for help arranging your return.

When MERAD arranges a return, we normally use the same courier that delivered your order. If you arrange and pay for your own return, you can choose a suitable postal or courier service.

Please include your order reference inside the parcel so we can match it to your order.

YOUR REFUND.

We refund to the original payment method, unless you expressly agree otherwise, without a refund fee. For a change-of-mind cancellation, we issue the refund without undue delay and within 14 days of receiving the returned goods or proof that you sent them back, whichever happens first.

If you cancel the whole order, we also refund the standard outbound delivery charge. For a partial return, the £3.99 delivery charge normally remains because it is the same flat charge for the items you keep. Your statutory rights take priority.

FAULTY, DAMAGED OR THE WRONG ITEM?

Email meradclothings@gmail.com with your order reference and a description of the problem. Photos can help us resolve it, if you are able to provide them. MERAD covers reasonable return postage for faulty, damaged or incorrectly supplied items.

You normally have a short-term right to reject faulty or misdescribed goods for a refund within 30 days of delivery. Repair, replacement and other legal remedies may apply after that. These rights are separate from the change-of-mind window and are not limited by this policy.

WANT A DIFFERENT SIZE?

For a change-of-mind size swap, return the original item for a refund and place a new order for the size you want, subject to stock. A replacement order has its own delivery charge. For faulty or incorrect items, contact us so we can arrange the appropriate remedy.

OPTIONAL CANCELLATION FORM.

You can copy the text below into an email. You may also cancel using your own words.